Important Info

• We are experiencing delays in receiving our orders from our suppliers due to covid/brexit etc. This means that expected dispatch time on some orders is upto 21 days,, we apologise for the inconvenience to all our customers. We are constantly working behind the scenes to speed the process up & we can assure you goods are dispatched asap. Please do not hesitate to contact us if you want to check the status of an order placed on the website. 

• The best way to contact us is by email to :  

• Support a small business - Cotswold Wedding Veils is entirely run by me - Sharon,, so every email that is received, order that is packed, query, admin, advertising, social media, messages, supplier orders and general day to day running is handled by me with care, I appreciate every single order that is placed and I do my best to answer all queries within a few days,, but especially over busy periods this can take longer as I am also a busy working mum & wife. 

• Please check your spam/junk folder for any correspondence /emails from us, we have a problem with this regularly

• You can also shop on both our Etsy stores, for Cotswold Wedding Veils & Cotswold Bridal Accessories

• We offer free postage to any UK Address, we also ship worldwide for the postage cost

• We accept returns or exchanges within 3 months provided the items are returned unworn, undamaged & the tags are still attached, we will then issue a full refund or exchange, please return them to the address at the bottom, customer pays for the return postage. 

• We have a wide range of Veils in stock, if we have to order your veil in, this is usually in stock within 5 working days

• Any items made to order can take upto 21 days

• All our veils & accessories are the same quality as in any Bridal Boutique

• All the Swarovski crystals & beads are genuine from Swarovski & hand placed on the veils

• All our products come beautifully presented in tissue paper

• All veils are supplied on a clear comb

• We now offer fabric samples of the wedding veil tulle in:
  White, Ivory, Pink or Glitter Tulle.
  Please contact Sharon & confirm which colour tulle & your postal address, the sample will then be sent out within a few days.

• All orders are sent Royal Mail 1st Class Signed For

• We  now offer the option for customers to pay for any items using Clearpay 4 x interest free payments

• No returns or exchanges on 50% end of sale items

• We try and reuse & recycle as many cardboard boxes as possible